Our Services

All Aircargo Italia offices have highly qualified and skilled teams, with long proved experience dedicated to daily relationship with airlines and freight forward agents.

Aircargo Italia acts as a GSSA, GSA and a Broker and these are the key services provided to company’s partners:

Sales and Marketing

  • Weekly dedicated visits to all freight forwarders in there own offices and warehouses in addition to inside telesales activities
  • Direct communication to update all players about new rates and destinations, promotions, via emails and flyers
  • Customer database maintenance
  • Market researches including competitor rates for internal use
  • Monthly sales reports to internally update sales teams
  • Company and airlines gadgets and adv material distribution
  • Small events to involve local agents

Customer Service

  • AWBs stock control, shipments booking and data capturing into the airline’s systems
  • Security and safety measures checking
  • Information on routings, flight scheduling, departure and arrival confirmation, PODs
  • Post-flights checks and follow up
  • Preliminary claims managemen
  • Ad hoc requests

Accounting

  • Monthly sales report on air cargo production and trucking services
  • Invoicing to agents - when provided - and collection of payments due
  • Payment of company’s monthly duties according airlines contract
  • Statistics and financials data

Handling

  • Direct assistance at MXP, VCE, BLQ and FCO airports
  • Custom and shipping documents control
  • Monitoring of ULD’s availability and movement
  • Pre-manifest and cargo shipping instruction to airports handlers
  • Management and control of trucking service towards Italian and European airports
  • Pick up and delivery of required documents to agents

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